GET TO KNOW YOUR CUSTOMERS DAY!

Set aside the third Thursday of each quarter to get to know your customers even better. For example, salespeople might plan to take a customer out to lunch, not to sell, but to learn more about their needs and why they like doing business with them. Executives could get out from behind the desk and go into the field.

2010 Get to know your Customer DATES:

January 21 | April 15 | July 15 | October 21

For Info: Shepard Presentations, LLC | St Louis, MO | www.hyken.com

Correction: Thursday the 22nd is "GET...

Correction: Thursday the 22nd is "GET TO KNOW YOUR CUSTOMER DAY" so prepare now. :-)

Today is GET TO KNOW YOUR CUSTOMER DA...

Today is GET TO KNOW YOUR CUSTOMER DAY! Set aside the third Thursday of each quarter to get to know your customers even better.

If you want to present products and services that are of value to the prospect and that meet their needs, you have to ASK questions. Ask the right questions and the prospect will tell you what they want and how they need to be sold.

OUR ATTITUDE.

"Attitudes truly are contagious, and from time to time we need to ask ourselves, Is mine worth catching?"

• When you engage someone this week...LISTEN
• When you pick up the phone...SMILE
• If you make a mistake...RECOGNIZE IT
• If you see someone doing a kindness...ACKNOWLEDGE IT
• If someone makes an error...SHOW PATIENCE
• If someone is nasty to you...THINK BEFORE YOU OVERREACT

We have control over everything we do especially what we say and how we react. Think before you react your mild response, patience and caring will speak volumes and go a long way.

"YOU HAVE A CHOICE...MAKE YOUR ATTITUDE ATTRACTIVE AND WORTH CATCHING!"

-Cliff Quicksell Jr, MAS

We often don't realize how in control we are everyday. Every morning we wake up and decide how our day will be - we are in control. The message above is to take charge of our lives and our attitudes. Be Positive and Aware or our own actions attitudes and approach each day with a positive light. We decide how we will act and react to ever situation we encounter. Make the best of everything, stay positive, and be conscious of your actions and attitude. You will be amazed how much it will affect your personal life and professional success.

GOOD LUCK!

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